Privacy Policy
Last updated: March 10, 2026
1. Information We Collect
When you use PromiseMelody, we may collect:
- Account information: Name, email address, and password when you create an account
- Order details: Recipient name, your story, occasion, relationship, style preferences, and any other details you provide to personalize your song
- Payment information: Processed securely by Stripe — we do not store your credit card details
- Usage data: Pages visited, browser type, device information, and IP address
2. How We Use Your Information
- To create and deliver your personalized song
- To process payments and send order confirmations
- To communicate with you about your order status
- To improve our service and user experience
- To send promotional emails (only with your consent)
3. Third-Party Services
We use the following trusted third-party services:
- Stripe: Secure payment processing
- SendGrid: Email delivery (order confirmations, delivery notifications)
- Cloudflare: Content delivery and file storage
These services have their own privacy policies. We only share the minimum information necessary for them to provide their services.
4. Cookies
We use essential cookies to maintain your session and preferences (language, currency). We do not use third-party tracking cookies for advertising purposes.
5. Data Retention
We retain your account and order data for as long as your account is active or as needed to provide the Service. Song files are stored indefinitely so you can access your shareable page at any time. You may request deletion of your account and associated data by contacting us.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
- Export your data in a portable format
7. Data Security
We implement appropriate security measures to protect your personal information, including encrypted connections (HTTPS), secure authentication, and access controls. However, no method of transmission over the internet is 100% secure.
8. Children's Privacy
PromiseMelody is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.
10. Contact
For privacy-related questions or requests, please contact us at [email protected].